Age verification and verification
Cleobetra requires that all players are at least 18 years old. When registering, you must confirm your age. To use your account and make withdrawals, verification is required, where you must provide identity documents.
This verification protects young people and ensures that only eligible players are active on the platform.
Gaming control tools
Cleobetra offers you options to control your gambling behaviour. These tools help you keep your gambling at a healthy level.
Via your account, you can set deposit limits to restrict the amount you wish to deposit within a specific period. These limits can be adjusted at any time.
- Set deposit limits per day, week or month
- Configure stake limits for individual games
- Activate time-based gaming breaks
- Submit a self-exclusion request to be excluded from gambling temporarily or permanently
Self-exclusion
If you wish to take a break from playing, Cleobetra offers a self-exclusion request. This is a binding measure that excludes you from playing for a set period or permanently.
During self-exclusion, you cannot access your account and cannot make new deposits. Contact support to begin the process. Note that self-exclusion declarations are serious and cannot simply be reversed.
Recognise problem gaming behaviour
Problem gambling can take various forms. It is important to recognise the warning signs and seek help promptly.
- You play for longer or with more money than planned
- You are neglecting family, friends or work commitments
- You attempt to recoup gambling losses by gambling further
- You lie about your gaming behaviour
- You feel tense or irritable when you cannot play
- You need ever more money to gamble to experience the same thrill
Helpful resources
There are specialised organisations that offer support for people with gambling addiction. Cleobetra does not work with these organisations, but they are independently available and free of charge.
- GamCare offers counselling, support and information for people in the United Kingdom
- Gambling Therapy provides free and confidential online counselling
- Search online for local addiction counselling services in your area
FAQ
How can I control my gaming budget?
You can set deposit limits in your Cleobetra account to limit how much money you wish to deposit within a specific period. These limits help you manage your budget and play responsibly.
What is self-exclusion?
Self-exclusion is a measure where you can lock your account with Cleobetra for a set period or permanently. During this time, you cannot play or make deposits. Contact support to use this option.
From what age can I play at Cleobetra?
18 years old to play at Cleobetra. This is checked during account registration and confirmed again during identity verification for withdrawals.
Where can I find help for gambling addiction?
Organisations such as GamCare and Gambling Therapy offer free support and counselling. Search online for local support resources in your area or contact your doctor for referrals to specialists.
Can I change my gambling limits at any time?
Yes, you can adjust or increase your deposit and stake limits at any time. If you wish to reduce the limits, waiting periods may apply. Contact support for exact details.
